Amazon lost or damaged your inventory. Claim it inside the window.
Each kind of reimbursement claim has its own window, and they differ by store. Check the window and your evidence, then file one complete claim.
Price: $9 per case, after the free diagnosis and evidence check. Unlimited revisions and follow-ups.
Free diagnosis
Paste Amazon's full message. No account needed.
Each file is checked against the requirements on Amazon's help pages, with Amazon's wording beside every result.
Example: proforma-invoice.png
Will be rejected · A completed, paid transaction: not a quote, pro forma invoice or order confirmation.
Amazon's wording: “Sales quotes, pro forma invoices” · help page
Passes · Issued within the 365 days before the notice.
Amazon's wording: “A clearly displayed issue date within the past 365 days before the receipt of the performance notification” · help page
Passes · The supplier's name, phone number, address and website.
Amazon's wording: “Contact information of your supplier, including a name, phone number, address, and website” · help page
An example with real rules, not a customer's case.
What this notice means
Amazon reimburses FBA inventory it loses or damages in a fulfillment center, customer returns that were refunded but never came back, and removal orders lost or damaged in transit. It pays many of these automatically, so check the Reimbursements report first.
Each claim has a window counted from a different date: the day the item was reported lost or damaged, the customer refund, or the removal's creation or delivery. Lost inventory is reimbursed at your sourcing cost, which an invoice can prove.
Wording you may see
- “We have reviewed your reimbursement request…”
- “The item was returned in customer-damaged condition. No reimbursement will be processed…”
- “Your claim is not eligible because…”
What Amazon requires
From Amazon's Seller Central help pages, re-read daily. Our evidence check applies each of these to your files.
For the case as a whole
Not already reimbursed: check the Reimbursements report first.
“haven't already reimbursed you” · Amazon's help page
Filed within 60 days of the item being reported lost or damaged.
“no later than 60 days after the date the item was reported” · Amazon's help page
Filed 60 to 120 days after the customer refund.Applies in: US
“no sooner than 60 days and no later than 120 days after the customer refund or replacement” · Amazon's help page
Filed 45 to 105 days after the customer refund.Applies in: CA, JP
“no sooner than 45 days and no later than 105 days after the customer refund or replacement” · Amazon's help page
Amazon reimburses automatically 45 days after the refund; before then, wait.Applies in: UK, DE, FR, ES, IT, AU
“within 45 days of the refund” · Amazon's help page
Filed within 75 days of the removal shipment being created.Applies in: US, CA, JP
“within 75 days of the date the shipment was created” · Amazon's help page
Filed within 74 days of the removal shipment being created.Applies in: UK, DE, FR, ES, IT
“within 74 days of the date” · Amazon's help page
Filed within 135 days of the removal shipment being created.Applies in: AU
“135 days from the shipment-creation date” · Amazon's help page
Filed within 60 days of the removal being delivered.Applies in: US, CA, JP, UK, DE, FR, ES, IT
“within 60 days of delivery of removal order to the return address” · Amazon's help page
Filed within 120 days of the item being removed.Applies in: AU
“within 120 days of the date the item was removed” · Amazon's help page
Why these get rejected
- Filed outside the window for that claim type and store.
- Already reimbursed: the Reimbursements report shows it.
- Customer-return claims filed before the window opens.
- Bulk or under-researched claims, which Amazon warns can delay support.
From notice to submitted case
1
Paste the notice
A free diagnosis tells you what happened, what Amazon wants and which evidence the case needs.
2
Check your evidence
Upload invoices, proofs of delivery, IDs or photos. Each file is checked against the requirements on Amazon's help pages, with the exact wording quoted. Free.
3
Get the document written
Pay once per case. The appeal or case message is written only from your facts and files; anything missing is marked [ADD: …], never invented. Revise as often as you need.
4
Submit and follow up
You submit in Seller Central. When Amazon replies, paste the reply and get the answer written, at no extra cost.
Questions
How long do I have to claim?
It depends on the claim and the store. For example, inventory lost or damaged in a fulfillment center: within 60 days of being reported. Customer returns in the US: 60 to 120 days after the refund. The evidence check applies your store's window.
What amount does Amazon reimburse?
For inventory lost before sale, your sourcing cost, without shipping, handling or duties, up to $5,000 per unit. You can set your cost in Seller Central, so an invoice that proves it matters.
Should I file many claims at once?
No. Amazon warns that premature, under-researched or bulk requests can delay support or lead to account action. File the ones that hold up.
What does a reimbursement case cost?
$9 per case, after the free diagnosis and evidence check.
Start with the notice
Paste what Amazon sent you. The diagnosis is free and takes about half a minute.
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