Legal
Terms of Service
These terms explain how you may use AmazonSEO.ai, including the Appeal Center, and what responsibilities apply when you use our tools.
Last updated: October 30, 2026
Use of the service
You may use AmazonSEO.ai to prepare your responses to Amazon in the Appeal Center, and to research, generate and optimize Amazon listing content, for lawful business purposes.
The Appeal Center
The Appeal Center is software. It diagnoses notices from Amazon, checks the documents you upload against the requirements on Amazon's Seller Central help pages, and drafts appeals, Plans of Action and case messages from the facts and files you provide. It is not a law firm and does not give legal advice. We do not guarantee that Amazon will reinstate an account or listing or approve a claim; Amazon makes those decisions. You submit documents to Amazon yourself. We never ask for your Seller Central login, and you must not give it to us.
Accounts and billing
You are responsible for maintaining access to your account and for reviewing your balance and billing activity.
Balance, payments and refunds
You can top up a prepaid balance in US dollars; listing operations are charged from it at the listed price, and the balance does not expire. Within 14 days of a top-up you can ask for a full refund of it if none of the balance it added has been used. Appeal Center case payments follow the next section.
Appeal Center cases and refunds
The notice diagnosis and the evidence check are free. Writing the documents for a case is paid once per case, at the price shown for its kind when you pay, from your balance or by card. A paid case includes unlimited revisions and answers to Amazon's replies, subject to a fair-use limit of 30 documents per case per day. If you are not satisfied with a paid case, you can ask for a refund within 14 days of paying, once per account, by writing to service@kua.ai. We refund the way you paid: to your card, or to your balance. A refunded case can no longer write documents.
Your facts and documents
You are responsible for the truth of the facts you give and for your right to upload your documents. Upload only authentic, unaltered documents, and do not use the Appeal Center to create or alter evidence. Generated documents show missing facts as placeholders: review every document, fill them in, and make sure it is accurate before you submit it to Amazon.
Generated content
AI-generated output, including listings and case documents, must be reviewed before you publish or submit it. You remain responsible for its accuracy, for marketplace compliance, and for your final decisions.
Service availability
We work to keep the service reliable, but availability may vary due to maintenance, third-party providers, or platform limits.
Translations
These terms are available in several languages. If a translation differs from the English version, the English version applies.
Contact
Questions about these terms can be sent to service@kua.ai.