Amazon received fewer units than you sent. Claim them with the proof Amazon needs.
A shipment claim needs the shipment to be eligible for investigation, a claim inside the window, proof you owned the goods and proof Amazon received them. You get one claim per shipment, so make it complete.
Price: $9 per case, after the free diagnosis and evidence check. Unlimited revisions and follow-ups.
Free diagnosis
Paste Amazon's full message. No account needed.
Each file is checked against the requirements on Amazon's help pages, with Amazon's wording beside every result.
Example: proforma-invoice.png
Will be rejected · A completed, paid transaction: not a quote, pro forma invoice or order confirmation.
Amazon's wording: “Sales quotes, pro forma invoices” · help page
Passes · Issued within the 365 days before the notice.
Amazon's wording: “A clearly displayed issue date within the past 365 days before the receipt of the performance notification” · help page
Passes · The supplier's name, phone number, address and website.
Amazon's wording: “Contact information of your supplier, including a name, phone number, address, and website” · help page
An example with real rules, not a customer's case.
What this notice means
When an FBA shipment closes with fewer units received than you sent, you can ask Amazon to investigate once Seller Central shows the shipment as eligible for investigation. Check the Reimbursements report first: Amazon reimburses many missing units on its own.
The claim needs proof of ownership (a supplier invoice, receipt or packing list) and proof of delivery: for small-parcel shipments a tracking ID for every box, for LTL or FTL freight a proof of delivery stamped by Amazon showing the box count and weight. The window is 9 months from delivery in the US, Canada and Japan, and 6 months in the UK, EU stores and Australia.
Wording you may see
- “Your shipment is not yet eligible for reconciliation…”
- “Amazon has no evidence the units were received by our fulfillment center…”
- “We did not receive all of the expected quantity…”
What Amazon requires
From Amazon's Seller Central help pages, re-read daily. Our evidence check applies each of these to your files.
For the case as a whole
The shipment is marked eligible for investigation in Seller Central.
“eligible for investigation” · Amazon's help page
Filed within 9 months of the verified delivery date.Applies in: US, CA, JP
“no later than nine months after the verified date of a shipment” · Amazon's help page
Filed within 6 months of the verified delivery date.Applies in: UK, DE, FR, ES, IT, AU
“no later than six months after the verified date of a shipment” · Amazon's help page
Not already reimbursed: check the Reimbursements report first.Applies in: US, CA, JP, AU
“Check your Reimbursements report to see if you have already been reimbursed” · Amazon's help page
Proof of ownership: a supplier invoice, receipt or packing list.
“Proof of inventory ownership” · Amazon's help page
A proof of delivery (bill of lading) for LTL/FTL shipments.
“The document must be stamped by Amazon” · Amazon's help page
Active tracking IDs entered for every box (small parcel).
“Amazon needs the active tracking ID” · Amazon's help page
Supplier invoice / Receipt / Packing list
The ownership document shows the purchase date and the products.
“Date of purchase” · Amazon's help page
Proof of delivery
The proof of delivery is stamped or signed by Amazon.
“The document must be stamped by Amazon” · Amazon's help page
The proof of delivery shows the number of boxes and the total weight.
“the number of boxes in the shipment and the total weight” · Amazon's help page
Why these get rejected
- Filed before the shipment was eligible for investigation, or after the window closed.
- A second claim for the same shipment: Amazon declines it, so the first has to be complete.
- No proof of ownership, or one without a purchase date and matching products.
- Freight proof of delivery without Amazon's stamp, box count or weight.
- Shipment, PO or carton IDs that do not agree across the documents.
From notice to submitted case
1
Paste the notice
A free diagnosis tells you what happened, what Amazon wants and which evidence the case needs.
2
Check your evidence
Upload invoices, proofs of delivery, IDs or photos. Each file is checked against the requirements on Amazon's help pages, with the exact wording quoted. Free.
3
Get the document written
Pay once per case. The appeal or case message is written only from your facts and files; anything missing is marked [ADD: …], never invented. Revise as often as you need.
4
Submit and follow up
You submit in Seller Central. When Amazon replies, paste the reply and get the answer written, at no extra cost.
Questions
How long do I have to file?
Up to 9 months after the verified delivery date in the US, Canada and Japan, and 6 months in the UK, the EU stores and Australia.
What counts as proof of delivery?
For small-parcel shipments, an active tracking ID for each box, entered before the claim. For LTL or FTL freight, a proof of delivery or bill of lading stamped or signed by Amazon, showing the number of boxes and the total weight.
Can I file again if the claim is declined?
Amazon allows one claim per shipment and declines repeats, so the first claim has to include everything.
What does a missing-units case cost?
$9 per case, after the free diagnosis and evidence check.
Start with the notice
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