Amazon could not verify you. Check every document before you resubmit.
Most verification failures come down to a document detail: a screenshot, a cropped page, an old statement, a name that does not match. Check each file against Amazon's requirements, then prepare for the video call.
Price: $79 per case, after the free diagnosis and evidence check. Unlimited revisions and follow-ups.
Free diagnosis
Paste Amazon's full message. No account needed.
Each file is checked against the requirements on Amazon's help pages, with Amazon's wording beside every result.
Example: proforma-invoice.png
Will be rejected · A completed, paid transaction: not a quote, pro forma invoice or order confirmation.
Amazon's wording: “Sales quotes, pro forma invoices” · help page
Passes · Issued within the 365 days before the notice.
Amazon's wording: “A clearly displayed issue date within the past 365 days before the receipt of the performance notification” · help page
Passes · The supplier's name, phone number, address and website.
Amazon's wording: “Contact information of your supplier, including a name, phone number, address, and website” · help page
An example with real rules, not a customer's case.
What this notice means
Amazon verifies the identity, address and business of every seller, at registration and again later. It asks for an ID, a business document and a proof of address, and may ask the account owner to join a video call with the original documents.
When a document fails, Amazon usually says only that it could not verify it. The cause is almost always visible on the file: the type of document, its date, whether it is complete and in colour, and whether the name and address match what you entered in Seller Central.
Wording you may see
- “We were unable to verify the documents that you provided…”
- “To complete verification, join a video call…”
- “Your account is under review. We need to verify your identity…”
What Amazon requires
From Amazon's Seller Central help pages, re-read daily. Our evidence check applies each of these to your files.
ID document
A colour copy of the ID.
“Must be a color copy” · Amazon's help page
A scan or photo of the ID, not a screenshot.
“Must not be a screenshot” · Amazon's help page
A physical ID, not an electronic ID.
“We don't accept electronic IDs” · Amazon's help page
Both sides of the ID card.
“Must include both sides of the ID if there's any vital information on the back” · Amazon's help page
The ID holder is the legal representative named on the business documents.
“if the details on the passport match the details on the business” · Amazon's help page
ID document / Business license / Proof of address (statement or bill)
Not expired.
“make sure that the document is not expired” · Amazon's help page
High resolution and unobstructed.
“Be high resolution and unobstructed” · Amazon's help page
Complete, nothing cut off.
“Be complete and not cut off” · Amazon's help page
In a language Amazon accepts, or with a notarized translation.
“you must submit a notarized translation” · Amazon's help page
A TIF, TIFF, PNG, JPG, JPEG or PDF file.
“Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, or JPEG” · Amazon's help page
No $, & or # in the file name.
“Do not include special characters in the file name” · Amazon's help page
Business license
Issued within the past 180 days.
“issued within the past 180 days” · Amazon's help page
Proof of address (statement or bill)
Issued within the past 180 days, with the issue or transaction dates shown.
“Must have been issued within the past 180 days and show the issue date, due date, or transaction dates” · Amazon's help page
The account holder's name and address.
“Must have the name and address of the account holder” · Amazon's help page
The financial institution's name, stamp, signature or logo.
“Must show at least one of the following details of the financial institution” · Amazon's help page
The name and address match what you entered in Seller Central.
“name and address in at least one of the documents must match the information entered in Seller Central” · Amazon's help page
For the case as a whole
All files together under 50 MB.
“less than 50MB in size” · Amazon's help page
Why these get rejected
- A screenshot or an electronic ID instead of a photo or scan of the physical document.
- A proof of address or business document older than 180 days.
- The name or address does not match Seller Central exactly.
- Cropped, blurred, black-and-white or password-protected files.
- Special characters in the file name, or files over the size limit.
From notice to submitted case
1
Paste the notice
A free diagnosis tells you what happened, what Amazon wants and which evidence the case needs.
2
Check your evidence
Upload invoices, proofs of delivery, IDs or photos. Each file is checked against the requirements on Amazon's help pages, with the exact wording quoted. Free.
3
Get the document written
Pay once per case. The appeal or case message is written only from your facts and files; anything missing is marked [ADD: …], never invented. Revise as often as you need.
4
Submit and follow up
You submit in Seller Central. When Amazon replies, paste the reply and get the answer written, at no extra cost.
Questions
Which documents does Amazon ask for?
A passport or national ID, a business document issued by a government authority, and a proof of address such as a bank or credit-card statement or a utility bill. The exact list depends on your country and business type.
Can I submit documents in Chinese?
Yes. Amazon accepts Simplified and Traditional Chinese among other languages; documents in other languages need a notarized translation alongside the original.
Who has to attend the video call?
The account owner. Anyone else who joins is introduced and their role explained. Have the original paper documents with you, in a quiet place with a stable connection.
What do I get for a verification case?
A check of each document against Amazon's requirements, a preparation checklist for the video call, and, if Amazon has already rejected you, a letter to resubmit with.
Start with the notice
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